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The dealership held my grandfather’s Bronco for 11 weeks, demanded $7,864 for repairs I never authorized, then prepared to sell it at auction when I refused to pay. They thought they were pressuring an easy target—until they discovered I’d spent 32 years handling exactly this kind of legal fight.

Part 3 of 3: The dealership’s position collapsed remarkably fast once somebody outside that service department actually read the entire file. For two months, Turkey…

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